Return Policy

Shipping, Returns & Exchanges
We offer free domestic standard shipping on all orders in the USA.
Order processing usually takes 3-5 business days.
  • Please allow 2 additional business days for order processing
  • Once shipped your order should arrive, via USPS First Class, in about 3-5 business days. USPS Signature Confirmation service is added for any orders of $200 or more.
  • Shipping upgrades are available during checkout and upon request.
We want you to be 100% satisfied and happy with your order.
We accept returns within 14 days of purchase
and allow exchanges within 30 days of purchase.


Contact us via e-mail exspoinc@gmail.com if you are unsatisfied with your order. Please include:
  1. Full name;
  2. Order number;
  3. Whether you would like a return or refund, or anything else that we could do for you.
  4. Phone number;
  5. Pictures of the item if it applies.

Returns
Our return policy lasts 14 days. We can offer exchanges up to 30 days period.
Here's our mailing address:

Exspo ink LLC
Address: 2701 E Oakland Park Blvd Suite A, Fort Lauderdale, FL 33306
Phone: +1 954 288-1094

Please make sure to include a note in the package with the following information:
  1. Full Name
  2. Order Number
  3. Let us know if you are exchanging or returning the item
Goods must be returned by registered mail to the address above. Kindly email us the tracking number - if possible. We are not responsible for lost return packages.
The note in the package is a crucial part of the process. The note in the package allows us to process your return or exchange request in the most timely way.
  • Upgraded shipping fees for the original shipment are non-refundable. Customers are responsible for shipping costs when mailing items back for exchange or return.


To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Please make sure to send back all parts if your item is broken or damaged.
- Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

• Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at exspoinc@gmail.com

• Sale items - FINAL SALE
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: exspoinc@gmail.com. We try our best to work with our customers to make sure they are satisfied.

Please send your item to:

Exspo ink LLC
Address: 2701 E Oakland Park Blvd Suite A, Fort Lauderdale, FL 33306
Phone: +1 954 288-1094


Please make sure to include a note in the package with the following information:
  1. Full Name
  2. Order Number
  3. Let us know if you are exchanging or returning the item
  4. Your return Address
Goods must be sent by registered mail to the address above. Kindly email us the tracking number - if possible. We are not liable for lost return packages.
The note in the package is a crucial part of the process. The note in the package allows us to process your request in the most timely way.
Exchanges of
• Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All refunds are made payable to the ordering customer, never the recipient.
Gift cards are final sale and cannot be returned.

• Shipping

You will be responsible for paying for your own shipping costs for returning your item.
Shipping upgrade costs are non-refundable. However we offer free domestic shipping on all orders.

In case of expedited shipping, if you receive a refund, the cost of shipping will be deducted from your refund.
Exchanged orders will be reshipped via standard shipping. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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